Careers

Key Roles:

Build and develop a dynamic customer centric sales and customer service team. Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies’ core value and policies. Effectively manage the sales team to accomplish monthly, quarterly and annual goals.

Responsibilities:

Employees:

• Hire and manage sales team
• Provide support, coaching and direction to ensure comprehensive understanding of Circa Lighting’s approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong working relationship with Business Development Specialist(s)
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Demonstrate and ensure customer service excellence to maximize customer retention
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Lead onboarding and continuous training for staff
• Actively participate in local market networking events
• Work with the Circa Lighting marketing team to identify and develop events in the local market
• Actively support and participate in the sales process and customer interaction both inside and outside of the showroom

Showroom Operations:

• Ensure compliance with all company and showroom policies and procedures
• Maintain a clean and attractive showroom in accordance with our visual standards
• In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
• Become proficient in and train staff on the company’s point of sale and operating systems – oversee staff compliance with company procedures and operating processes
• Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
• Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
• Coordinate activities to facilitate shipping and receiving in accordance with established procedures
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations – order and maintain office and cleaning supplies
• Ensure showrooms are open and ready for business each day

Communication & Reporting:

• Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
• Prepare timely monthly reporting in accordance with company requirements
• Ensure accurate showroom inventory, sales reports and bank records

Position Requirements:

• 3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries
• Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
• College graduate required
• Ability to lead and motivate others
• Exceptional organizational and follow-up skills
• Ability to work independently as well as be an effective team player
• Ability to maintain a professional demeanor at all times
• Ability to take the initiative to get the job done
• Keen eye for design and creativity
• Ability to prioritize and handle multiple tasks and changing priorities
• Strong analytical and decision-making skills
• Ability to enter data, navigate screens and retrieve data in point-of-sale system
• Ability to handle confidential and sensitive information
• Strong operations skills in a customer-service environment
• Available to work a flexible schedule, including weekends
• Ability to use tools, climb ladders, and safely lift up to 50 lbs.

Every person who walks through our doors is looking for one thing – to be inspired. Our sales team is devoted to cultivating client relationships and bringing their lighting visions to life. We are looking for driven, dynamic team members who are enthusiastic about beautiful design with a genuine commitment to providing a brilliant customer experience. You will be immersed in a fast paced and exciting customer-facing environment while developing a wide array of relationships from walk-in retail traffic to key trade clients. In addition, you will engage in strategic outreach to the design and building community to develop and grow your client base.

If you share our passions for design and excellence combined with a penchant for sales, we would love to share with you our exciting career opportunities. We are currently seeking Sales Associates for our new Laguna Niguel showroom.

Responsibilities:

• Drive sales to meet and exceed sales goals
• Assist clients in lighting selections to ensure optimal sales through an exceptional customer experience
• Accurately and efficiently administer the sales process to ensure timely and accurate completion of sales
• Support sales efforts through communication and collaboration with the business development team.
• Provide high-quality customer service to scheduled appointments and walk-in clients
• Minimize returns through customer assistance, thoughtful selections, and excellent follow-up with vendors and customers
• Develop repeat business and new relationships
• Identify and execute a strategic outreach plan
• Source and follow up on leads to develop new business
• Collaborate with the business development team and contributes to building a positive team-oriented dynamic
• Network with architects, builders, and designers through involvement in meetings and events
• Maintain the showroom’s organization and aesthetics
• Assist in merchandising product
• Independently open and close showroom at the manager’s request
• Maintain a clean, attractive and organized showroom appearance

Position Requirements:

• 3+ years sales experience
• 2+ years retail lighting experience
• Experience in interior design, custom home building products and/or luxury home furnishings a plus
• College graduate preferred or equivalent experience
• Experience in project management with the ability to manage client expectations and time effectively.
• Superior communication and organization skills with excellent attention to detail
• Must demonstrate maturity in judgment, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Critical thinking; ability to organize, prioritize, and manage multiple projects with overlapping deadlines and production schedules in fast-paced environment
• Keen eye for design and creativity
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Available to work a flexible schedule including weekends
• Ability to use tools, climb ladders, and safely lift up to 50 lbs.
• Ability to follow safety and security standards.

Position Summary:

The Account Manager will enable customer retention and growth through effective account management activities. This role combines outside and inside sales with 60% of time dedicated to outside sales calls and 40% in showroom sales and customer service. This role is a key sales position that requires priority based consistent client interaction, product and service education and relationship building.

Responsibilities:

• Access customers, overcome objections and convert to Circa Lighting products
• Utilize proprietary CRM tools to execute a structured sales call cadence; Minimum of 15 client visits (10 drop-ins plus 5 scheduled meetings) per week
• Maintain a defined group of customers; defend our business and identify growth opportunities.
• Collaborate with Business Development Specialist and other Sales Associates to support overall market growth
• Participate in networking and trade associations to create brand awareness, identify new prospects and build relationships in the local market.
• Develop comprehensive knowledge of Circa Lighting’s products and service value propositions.
• Capable of analyzing and interpreting data to drive decision making in their market.
• Occasional assistance in merchandising product
• Independently open and close showroom at the manager’s request
• Maintain a clean, attractive and organized showroom appearance

Position Requirements:

• 3+ years sales experience, 1+ years of outside sales experience preferred
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
• College graduate preferred or equivalent experience
• Excellent written and verbal skills with experience in public speaking and leading professional presentations
• Superior organization skills with excellent attention to detail
• Strong interpersonal skills
• Ability to prioritize and handle multiple tasks and changing priorities
• Keen eye for design and creativity
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Available to work a flexible schedule including weekends
• Requires an independent, proactive and self-motivated person who will offer exceptional service to our customers
• Ability to use tools, climb ladders, and safely lift up to 50 lbs.
• Ability to follow safety and security standards.

Position Summary:

The Business Development Specialist is responsible for growing Circa Lighting’s business and achieving sales targets within their assigned market. This role will focus on identifying and partnering with new customers as well as cultivating our business with existing customers. This role is a key sales position with responsibility for driving significant growth for the organization. Target customers include residential home builders, interior designers, home technology integrators and electrical contractors. Reporting to the Regional Sales Manager, they will work as part of a broader team that will help enable customer acquisition, growth, & retention.

Duties and Responsibilities:

• Leads all aspects of the sales process, while leveraging other sales, marketing and operational resources to assist in solution development or implementation.
• Ability to access existing and target customers; conduct 16 face to face sales calls per week
• Ability to effectively present Circa Lighting’s value proposition in order to influence customers
• Network with architects, builders and designers through involvement in trade associations
• Adept at managing existing customers to ensure retention and continued sales growth.
• Uses proprietary CRM to manage a priority-based schedule with existing and target customers.
• Develop a strong knowledge of Circa Lighting’s product offering, service value propositions, and operating systems.
•  Capable of analyzing and interpreting data to drive decision making.

Skills & Qualifications:

• 5+ years of sales experience in a consultative sales environment
• Proven track record of cultivating relationships and achieving sales goals
• Ability to prioritize and handle multiple tasks and changing priorities
• Superior communication, presentation and organization skills
• Passion for design and construction markets
• Strong analytical and decision-making skills
• Independent, proactive and self-motivated person who will offer exceptional service to our customers
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Ability to understand and adapt to complex distribution channels
• Able to quickly develop rapport and credibility.

This position is responsible for all aspects of the Showroom appearance, cleanliness, and organization.

The job will entail:

Maintain and organizing area rugs, and working with sales staff in presenting and displaying area rugs.

There will be some heavy lifting involved.

A high level of customer service is required and attention to detail.

Additional responsibilities will also include UPS/FedEx, Freight shipment organization, Inventory control and accountability.

Full time is preferred but part-time is possible.

Mon-Fri 9-5